Shipping policy
Shipping Policy
Order Processing
We are a small, hands-on team and every order is carefully packed and inspected before it leaves our warehouse in Brooklyn, New York. Orders are typically shipped within 0–3 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.
Please note that we do not offer same-day or next-day delivery. We appreciate your patience as we work to get every order out as quickly as possible.
Shipping Carriers & Delivery Times
We primarily ship via UPS and FedEx. USPS may be used in certain situations, such as deliveries to P.O. Boxes or select remote locations, but we prioritize UPS and FedEx whenever possible for faster, more reliable service.
Estimated delivery times once your order has shipped:
East Coast & Nearby Regions: 3–5 business days Midwest: 5–7 business days West Coast & Remote Locations: 7–10 business days
These are estimates and not guarantees. Actual delivery times may vary based on carrier performance, weather, and other factors beyond our control.
USPS Shipping Notice
In cases where USPS is used, please be aware that USPS processing procedures in our area may result in additional delays of 2–4 business days beyond standard estimated delivery times. This is why we default to UPS and FedEx for most shipments.
Shipping Rates
Shipping costs are calculated and displayed at checkout, or quoted on individual product listings. The rate you see is based on your shipping destination, package weight, and selected carrier.
Shipping costs are non-refundable. In the event that we ship an incorrect or defective item, we will cover the cost of return shipping and reship the correct item at no additional charge.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive your shipping notification.
P.O. Box Deliveries
UPS and FedEx cannot deliver to P.O. Boxes. If your shipping address is a P.O. Box, your order will be shipped via USPS and may be subject to the additional delivery times noted above.
International Shipping
We do ship internationally. International shipping rates are calculated at checkout. Please note that customers are responsible for all customs duties, taxes, import fees, and any other charges imposed by their country's government. These fees are not included in our shipping charges and are beyond our control. We recommend checking with your local customs office for details before placing your order.
International shipping charges are non-refundable. If a package is held, returned, or abandoned at customs due to unpaid duties, refused delivery, or failure to clear the shipment, the customer remains liable for all original shipping fees. Any additional costs incurred from returned or undelivered international shipments, including return shipping fees, will be the responsibility of the customer.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. Please include your order number and, for damaged items, photos of the packaging and product.
We will file a claim with the shipping carrier and work with you on a resolution, which may include a replacement, store credit, or refund at our discretion. Please note that resolution timelines depend on the carrier's claims process, which can take several weeks.
Questions?
If you have any questions about our shipping policy, please contact us and we will be happy to help.