FAQ

Questions about your FYDELITY order? Start here, or email cs@fydelity.net with your order number.

Shipping and delivery

How much does shipping cost?

Shipping charges are calculated before you pay. Add your items and delivery address to see the available options. See our shipping policy for rates, free-shipping conditions and exclusions.

When will my order ship?

We aim to ship orders within 0 to 3 business days of receiving your order. Weekend and holiday orders are processed on the next business day. Delivery time is additional and depends on the shipping method and destination.

Do you ship internationally?

Our shipping policy provides international delivery options. Select your country at checkout to check availability and shipping costs for your address. Customs duties or fees may be due on delivery and are the recipient's responsibility.

Returns and order help

Can I return an item?

Full-price merchandise is eligible for a refund within 7 days of receipt, or store credit within 8 to 30 days, subject to our return conditions. Items must be unopened, unused, in new condition, with original packaging and the sales invoice. Shipping and handling are non-refundable. Read the complete return and refund policy before sending anything back.

How do I start a return?

Email cs@fydelity.net to request a return authorization number (RMA). Include your order number and the item you would like to return. Contact us within 7 days of receipt to initiate a return, as required by our policy.

Can I return sale items or items bought elsewhere?

Sale-price merchandise is final sale and cannot be returned or exchanged. Purchases from third-party retailers must be returned through the original retailer under its policy.

What if my item has a manufacturing defect?

We stand behind our products and replace items with obvious manufacturing defects. Email cs@fydelity.net with your order number and a description of the issue so we can help.

Who can help with an order change, delivery question or product question?

Email cs@fydelity.net and include your order number if you have one. For changes, contact us as soon as possible. A request does not guarantee that an order can be changed before it ships.